30-Day Returns
We offer a 30-day return window from the date your order is delivered.
To qualify for a full refund, the item must be new, unused, and in its original packaging.
Easy, No-Questions-Asked Returns
Return requests for eligible new and unused items are automatically approved.
We provide a free prepaid return shipping label, so you do not have to pay for return shipping.
To start a return, simply complete our Return Request Form.
Please submit the form before sending your item back. Once your request is processed, you will receive return instructions and your prepaid shipping label.
Refunds
Once your return is received, your refund will be issued to your original payment method.
Depending on your bank or credit card provider, it may take several business days for the refund to appear in your account.
Original shipping charges, if any, are non-refundable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at info@mycraftiss.com.
Include your order number and photos of the item, and we will arrange a replacement or full refund at no additional cost to you.
Exchanges
We do not currently offer direct exchanges.
If you would like a different item, color, or variation, simply return the original item for a refund and place a new order for the item you prefer.
Non-Returnable Items
The following items may not qualify for a refund:
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Used items
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Items returned without their original packaging
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Items returned more than 30 days after delivery
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Gift cards
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Downloadable digital products
Questions?
For questions about an existing return, damaged or incorrect merchandise, or a refund, contact us at: