Returns & Refunds

30-Day Returns

We offer a 30-day return window. You may request a return within 30 days of the date your order was delivered.

To qualify for a full refund, the item must be new, unused, and returned in its original packaging.

 

Easy, No-Questions-Asked Returns

Return requests for new and unused items are automatically approved. No questions asked.

We will provide a free prepaid return shipping label, so you will not have to pay for return shipping.

To start a return, please contact us at info@mycraftiss.com and include your order number.

Please do not send your return without contacting us first.

Return Address

CRAFTISS LLC
12510 West Airport Blvd
Unit B02
Sugar Land, TX 77478
United States

Refunds

Once your return is delivered to our return facility, your refund will be issued to your original payment method.

Depending on your bank or credit card company, it may take several business days for the refund to appear in your account.

Original shipping charges, if any, are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at info@mycraftiss.com. Include your order number and photos of the item, and we will arrange a replacement or full refund at no additional cost.

Exchanges

We do not currently offer direct exchanges. You may return the original item for a refund and place a new order for the item you prefer.

Non-Returnable Items

Used items, items returned without their original packaging, and items returned more than 30 days after delivery may not qualify for a refund.

Gift cards and downloadable digital products are non-returnable.